Application of total quality management in the automotive industry
Automotive Springs Manufacturer reduces defects, UK.
The company implemented a Total quality management program with the aim to reduce defects. The company succeeded in reducing the number of defects.
The company put in place a training plan for employees with the aim to reduce defects.
This helped to promote the culture of quality among employees. The company set as well indicators to track quality like respect delivery due date, defect parts per million, statistical process control.